- Beneficios de acuerdo a la LFT
Customer Service Rep. (Ensenada)
Mam de la Frontera, S.A. de C.V.
Ensenada, Baja California
Junio 03 2025
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Corporativo
Giro
Maquiladora (Export.)
Actividad principal
Maquila, shelter
Número de empleados
8000
Sitio Web corporativo
Descripción y detalle de las actividades
- Respond to customer inquiries and resolve their issues via email, phone, or chat.
- Assist customers with placing orders, tracking shipments, and processing returns.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior representatives or supervisors.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
- Meet and exceed customer satisfaction goals and performance metrics.
- Continuously improve customer service processes and procedures.
- Provide prompt and efficient responses to customer questions via phone, email, social media, and chat
- Address and resolve customer complaints or concerns in a professional and timely manner
- Maintain a high level of company product knowledge to effectively answer customer queries
- Identify opportunities to upsell or cross-sell products and services to customers
- Collaborate with other team members and departments to ensure customer satisfaction
- Keep accurate records of customer interactions and transactions in the CRM system
- Follow company policies and procedures when handling customer requests and issues
- Continuously strive to improve customer service skills and knowledge through training programs
- Must be able to help other departments when necessary, not limited to Shipping, Packing Orders, Inventory Counts, etc..
Experiencia y requisitos
- At least 2 years in Customer Service
- Desirable CRM experience (plus Netsuite)
- Advanced English
- Analytical and problem-solving skills to diagnose problems and recommend effective solutions
- Multitasking and organizational skills to work on multiple issues at one time
- Time-management skills to respond to customers promptly
- Teamwork skills to collaborate with coworkers in other departments
Beneficios
Número de vacantes 1
Área Atención a Clientes/Call Center/Telemarketing
Contrato Permanente
Modalidad Presencial
Turno Diurno
Jornada Tiempo Completo
Horario
- Tiempo completo
- Lunes a viernes
Estudios Preparatoria
Inglés Hablado: Avanzado, Escrito: Avanzado
Disponibilidad p. viajar No