IT Support Analyst, Engineering Systems

This role provides technical assistance to the end-users of CAD software, specifically Creo, Solidworks, AutoCAD, Siemens NX, and AutoCAD, Windchill PLM applications; troubleshoots issues, and drives continuous improvement through historical data analysis, detecting common patterns.

The goal is to maximize system effectiveness in supporting Product Engineering and other users of Windchill and CAD applications, aligning with overall organizational goals and driving productivity.

• End User Support for Windchill Users:

• Help end users in using the PLM system effectively

• Help troubleshoot issues and provide solutions for user-related problems.

• Provide support for existing Windchill 12.1.2.x system, including resolving issues and answering user queries.

• CAD Administration Support:

• Help with CAD software installation, configuration, and licensing.

• Assist in applying CAD patches and updates to ensure the software is up to date.

• Troubleshoot CAD software issues and provide solutions to users.

• Basic Support on Other Engineering Applications:

• Offer basic support for other engineering applications used in the organization.

• Assist with installation, configuration, and troubleshooting of these applications.

• Provide guidance and solutions for common issues encountered by users.

Contribute to Troubleshooting and Knowledge Documentation

Contribute to historical data reporting and trend analysis for operational and improvement opportunities