HR Shared Services Technitian

The HR Shared Services Technitian is a key function in the People Team operating model. He/she is responsible for two main activities: On the one hand, processes requests from employees and managers, regarding life cycle events, such as hiring, firing, promotions, salary changes, one-time payments and absences, among others.

Also interacts with employees, managers and other stakeholders through chat and telephone, resolving doubts and redirecting queries.

General Activities:

• Processing requests from employees and managers on life-cycle events (hirings, terminations, promotions, salary changes, one-time payments and absences).
• Documentation creation and distribution.
• Customer interaction through chat and telephone related to HR services management events.
• Highly communicative and executes precisely and effectively, creating trust with the team and customers (our employees).
• Use your skills in People Services Delivery by supporting critical employee lifecycle functions, optimizing processes, ensuring data accuracy, and acting as frontline support for our employees.
• Takes initiative & works proactively & autonomously. Understands the expected outcome, gets the context, and then works entrepreneurially to get it done,
• HR Frontline Employee Supp
• HR Data Management
• HR Program Administration
• HR Compliance and Reporting
• HR Process Improvement