(Service Center Manager) MRO Sr Supervisor - Onsite

What You Will Do: 

• Supervises a team of primarily entry and intermediate Technicians / Business Support employees, with flexibility to determine how assignments are completed (e.g., objectives and approaches to completing work).  
• Sets day-to-day goals and objectives for team members.   
• Prepares, updates and monitors performance metrics to ensure business objectives are achieved.  
• Performs capacity planning of staff and resources to support input variations, adjusting and performing recovery plans.  
• Participate in hiring process of new employees, transfers, promotions, salary actions and terminations.  
• Support project management based on business needs; may be required to support other duties/functions within the company.  
• Actively participate in initiatives for Root Cause/Corrective Actions using Quality tools and support.  
• Actively participate in obtaining Quality and Regulatory Certifications.  
• Review and implement technical, process and regulatory documentation changes; creates or updates procedures as required.  
• Coordinates or provide technicians with theorical and on the job trainings, performing systematic reviews and adjustments of the plan.  
• Design, discuss, and implement employees’ development plans.  
• Participates in technical meeting with service requestors.  
• Assist with new business development.  
• Ensures continuous improvement of Technical Service processes for maximum effectiveness and efficiency, leading and coordinating with other departments as required.  
• Schedules resources to ensure cost effectiveness and coordination of activities.  
• Performs and assist in the management of budget, staffing and or business/operations results.  
• Supervises, promote actions and presents topics related to Environment, Safety & Health.  
• Ensure employees follow the organization's policies and procedures.  
• Attend and have participation in group meetings, teleconferences and/or training required.