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Customer Service Analyst
Essilor Tijuana Óptica, S. de R.L. de C.V.
Tijuana, Baja California
Junio 04 2025
Corporativo
EssilorLuxxotica
Giro
Maquiladora (Export.)
Actividad principal
Empresa de exportación de manufactura de productos ópticos de alta calidad.
Número de empleados
1000
Sitio Web
Descripción y detalle de las actividades
MAJOR DUTIES AND RESPONSIBILITIES
• Answers incoming emails and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks email & call types.
• Maintains support service levels and upholds Luxottica’s Customer Service standards.
• Follows up with Operations, carriers & Customers for on time wholesale shipping.
• Keeps track of wholesale shipments and BOLs for chargeback minimization.
• Owns follow up with internal and external customers to resolve inquiries regarding order status, shipping status and stock availability.
• Performs all other duties as assigned
Experiencia y requisitos
• Bachelor's degree diploma
• 1+ year(s) of experience working in customer service or warehouse environment
• Excellent telephone and e-mail etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations • Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
• Advanced English level
Beneficios
Número de vacantes 1
Área Administración
Contrato Permanente
Modalidad Presencial
Turno Variable
Jornada Tiempo Completo
- 8:00 a.m. - 5:30 p.m.
Estudios Carrera con título profesional
Disponibilidad p. viajar Si
