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Customer Service Analyst
Essilor Tijuana Óptica, S. de R.L. de C.V.
Tijuana, Baja California
Junio 04 2025
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Corporativo
EssilorLuxxotica
Giro
Maquiladora (Export.)
Actividad principal
Empresa de exportación de manufactura de productos ópticos de alta calidad.
Número de empleados
1000
Sitio Web
Descripción y detalle de las actividades
MAJOR DUTIES AND RESPONSIBILITIES
• Answers incoming emails and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks email & call types.
• Maintains support service levels and upholds Luxottica’s Customer Service standards.
• Follows up with Operations, carriers & Customers for on time wholesale shipping.
• Keeps track of wholesale shipments and BOLs for chargeback minimization.
• Owns follow up with internal and external customers to resolve inquiries regarding order status, shipping status and stock availability.
• Performs all other duties as assigned
Experiencia y requisitos
• Bachelor's degree diploma
• 1+ year(s) of experience working in customer service or warehouse environment
• Excellent telephone and e-mail etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations • Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
• Advanced English level
Beneficios
Número de vacantes 1
Área Administración
Contrato Permanente
Modalidad Presencial
Turno Variable
Jornada Tiempo Completo
Horario
- 8:00 a.m. - 5:30 p.m.
Estudios Carrera con título profesional
Disponibilidad p. viajar Si