Fulfillment Center Supervisor

Position Summary:

The Fulfillment Center Supervisor oversees all operations within the fulfillment center to ensure high levels of productivity, efficiency, and quality. This role requires a leader who can manage a dynamic work environment, maintain operational excellence, and align with company objectives while fostering a culture of safety, service, and continuous improvement.

Key Responsibilities:

• Ensure smooth daily operations within the fulfillment center, meeting SLAs and exceeding performance expectations.
• Oversee the implementation, tracking, and reporting of all key performance indicators (KPIs) related to fulfillment accuracy, efficiency, and customer satisfaction.
• Manage the site's P&L statement to ensure operational profitability across all accounts.
• Regularly review financial data, identify cost-saving opportunities, and implement initiatives to improve financial performance.
• Guarantee inventory accuracy through managing Inventory Record Accuracy (IRA) and Inventory Location Accuracy (ILA), implementing and monitoring cycle counts, audits, and system reconciliations.
• Lead recruitment, onboarding, and training of fulfillment center employees to build a skilled and motivated workforce.
• Deliver a fanatical customer service experience to all clients by promoting proactive communication and quickly addressing issues or requests.
• Serve as the primary point of contact for client communication, resolving any issues related to service quality or SLA compliance.
• Enforce safety, health, and environmental standards in alignment with company policies and regulatory requirements.
• Lead the integration of new fulfillment accounts, coordinating cross-departmentally to ensure a smooth setup and timely launch of services.
• Collaborate with the IT department to address Warehouse Management System (WMS) issues and implement system enhancements.
• Drive initiatives for process improvement, waste reduction, and increased productivity.