Sales Manager

We are a leading border logistics solution between the United States and Mexico. We stand out for our commitment to innovation and the professional development of all our collaborators.

Objective:

Maximize customer value by offering additional or complementary services to those they already use, driving profitability and loyalty.

Responsibilities:

• Design and implementation of strategies to improve customer satisfaction and key account retention
• Monitor the performance of Customer service and KAM teams, ensure KPI compliance.
• Implement and monitor satisfaction surveys (NPS and CES).
• Coordination with business areas.
• Active participation to solve operational issues.
• Identify opportunities to enhance the growth of clients.
• Guarantee the implementation of CRM.
• Implement an effective escalation process to solve problems.
• Promote a culture of responsibility and within the team.
• Develop training and growth plans for Customer service teams
• Implement measurement and reduction of churn in key clients