G Global

Sales Manager

G Global

Tijuana, Baja California

Junio 03 2025

Compartir:

Giro

Logística

Actividad principal

Logística internacional

Número de empleados

2000

Sitio Web corporativo

Datos de sucursal

Blvd. Bellas Artes 17541 Garita De Otay Tijuana, Baja California

Descripción y detalle de las actividades

We are a leading border logistics solution between the United States and Mexico. We stand out for our commitment to innovation and the professional development of all our collaborators.


Objective:

Maximize customer value by offering additional or complementary services to those they already use, driving profitability and loyalty.

Responsibilities:

  • Design and implementation of strategies to improve customer satisfaction and key account retention
  • Monitor the performance of Customer service and KAM teams, ensure KPI compliance.
  • Implement and monitor satisfaction surveys (NPS and CES).
  • Coordination with business areas.
  • Active participation to solve operational issues.
  • Identify opportunities to enhance the growth of clients.
  • Guarantee the implementation of CRM.
  • Implement an effective escalation process to solve problems.
  • Promote a culture of responsibility and within the team.
  • Develop training and growth plans for Customer service teams
  • Implement measurement and reduction of churn in key clients

Experiencia y requisitos

Requirements:

  • Minimum of 5 years of experience in leading cross-selling teams and key account management in the logistics sector.
  • Advanced knowledge of NPS, CES, and customer satisfaction metrics
  • Experience in implementing CRM tools and service automation
  • Strong leadership, problem-solving, and negotiation skills
  • Ability to design customer retention and growth strategies
  • English : Advanced (Business conversation)
  • Visa (essential) Sentri (Preferential)


Beneficios

  • Beneficios de acuerdo a la LFT
  • Seguro de vida
  • caja de ahorro
  • fondo de ahorro
  • seguro de gastos médicos
  • servicios médicos en planta
  • bonos anuales
  • Seguro de gastos médicos
  • Vales de Despensa

Número de vacantes 1

Área Ventas/Comercial

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Horario
  • Tiempo completo
  • Lunes a viernes

Estudios Carrera con título profesional

Inglés Hablado: Avanzado, Escrito: Avanzado

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