1048 empleos en Tijuana, Baja California

Quality Manager

Robert's Enterprises, S. de R.L. de C.V.

Prepare and submit required quality reports to regulatory agencies and customers as needed. Ensure all manufacturing processes adhere to safety, environmental, and quality regulations. Customer & Supplier Relations: Address customer complaints and quality issues promptly, ensuring root cause analysis and effective corrective actions. Collaborate with suppliers to ensure the quality of incoming materials and resolve any quality-related concerns. Build and maintain strong relationships with customers and suppliers to ensure satisfaction and trust in the company’s quality standards. Qualifications: Bachelor’s degree in Engineering, Quality Management, or a related field. Minimum of 5 years of experience in quality management within a manufacturing environment. Bilingual proficiency in English and Spanish (written and verbal) is required. Strong knowledge of quality management systems (e.g., ISO 9001, ISO 14001, or similar). Experience with quality tools and methodologies (e.g., Six Sigma, Lean Manufacturing, Root Cause Analysis, FMEA). Excellent problem-solving, analytical, and decision-making skills. Strong leadership and team management abilities. Proficient in Microsoft Office Suite and quality management software. Preferred Qualifications: Certification in Quality Management (e.g., CQM, CQE) or Six Sigma (e.g., Green Belt, Black Belt). Experience with quality management in diverse manufacturing environments, demonstrating adaptability to various industry standards and practices. Knowledge of statistical process control (SPC) and data analysis tools. Proven ability to implement quality improvement initiatives in dynamic and evolving operational settings. Working Conditions: This role may require occasional travel to supplier or customer sites. Must be able to work in a manufacturing environment, including standing, walking, and lifting up to 25 pounds.

Mayo 30 2025 en Tijuana

Customer Care Representative I Los Pinos

North American Production Sharing de México, S.A. de C.V.

What you need to have: College degree or equivalent experience required. A minimum of 2 years experience in a similar position with a demonstrated ability to communicate effectively through telephone, email and live chat. Must have a passion for customer service! Proficient in relevant computer applications – MS Office (Outlook, Excel, Word); experience with ERP systems, Freshdesk, Shopify and NetSuite. Knowledge of customer service principles and practices. Must be a strong customer advocate, willing to go the extra mile to ensure customer satisfaction. Ability to quickly assimilate and apply relevant product knowledge to solve customer challenges. Strong teamwork and interpersonal skills are required. Knowledge of Apple products and/or experience with mobile devices (smartphones, MacBooks and tablets) is preferred. Key Competencies: Ability to turn a customer issue into a win-win for the customer and the brand Strong verbal and written communication skills. Teamwork and interpersonal skills Skilled at managing escalated situations and determining appropriate actions and exceptions. Organizational skills Attention to detail. Ability to identify root cause of issues, think and react quickly and possess sound judgment to determine the appropriate approach or action to take. Ability to prioritize multiple tasks quickly, calmly and accurately in a fast-paced environment. Ability to work independently with minimal supervision yet participate as a team member with a willingness to help as needed. Initiative Resilience Sense of urgency

Mayo 30 2025 en Tijuana

Customer Care Representative I Los Pinos

North American Production Sharing de México, S.A. de C.V.

What you need to have: College degree or equivalent experience required. A minimum of 2 years experience in a similar position with a demonstrated ability to communicate effectively through telephone, email and live chat. Must have a passion for customer service! Proficient in relevant computer applications – MS Office (Outlook, Excel, Word); experience with ERP systems, Freshdesk, Shopify and NetSuite. Knowledge of customer service principles and practices. Must be a strong customer advocate, willing to go the extra mile to ensure customer satisfaction. Ability to quickly assimilate and apply relevant product knowledge to solve customer challenges. Strong teamwork and interpersonal skills are required. Knowledge of Apple products and/or experience with mobile devices (smartphones, MacBooks and tablets) is preferred. Key Competencies: Ability to turn a customer issue into a win-win for the customer and the brand Strong verbal and written communication skills. Teamwork and interpersonal skills Skilled at managing escalated situations and determining appropriate actions and exceptions. Organizational skills Attention to detail. Ability to identify root cause of issues, think and react quickly and possess sound judgment to determine the appropriate approach or action to take. Ability to prioritize multiple tasks quickly, calmly and accurately in a fast-paced environment. Ability to work independently with minimal supervision yet participate as a team member with a willingness to help as needed. Initiative Resilience Sense of urgency

Mayo 30 2025 en Tijuana