1833 empleos en Baja California

Customer Care Representative I Los Pinos

North American Production Sharing de México, S.A. de C.V.

What you need to have: College degree or equivalent experience required. A minimum of 2 years experience in a similar position with a demonstrated ability to communicate effectively through telephone, email and live chat. Must have a passion for customer service! Proficient in relevant computer applications – MS Office (Outlook, Excel, Word); experience with ERP systems, Freshdesk, Shopify and NetSuite. Knowledge of customer service principles and practices. Must be a strong customer advocate, willing to go the extra mile to ensure customer satisfaction. Ability to quickly assimilate and apply relevant product knowledge to solve customer challenges. Strong teamwork and interpersonal skills are required. Knowledge of Apple products and/or experience with mobile devices (smartphones, MacBooks and tablets) is preferred. Key Competencies: Ability to turn a customer issue into a win-win for the customer and the brand Strong verbal and written communication skills. Teamwork and interpersonal skills Skilled at managing escalated situations and determining appropriate actions and exceptions. Organizational skills Attention to detail. Ability to identify root cause of issues, think and react quickly and possess sound judgment to determine the appropriate approach or action to take. Ability to prioritize multiple tasks quickly, calmly and accurately in a fast-paced environment. Ability to work independently with minimal supervision yet participate as a team member with a willingness to help as needed. Initiative Resilience Sense of urgency

Mayo 30 2025 en Tijuana

Customer Care Representative I Los Pinos

North American Production Sharing de México, S.A. de C.V.

What you need to have: College degree or equivalent experience required. A minimum of 2 years experience in a similar position with a demonstrated ability to communicate effectively through telephone, email and live chat. Must have a passion for customer service! Proficient in relevant computer applications – MS Office (Outlook, Excel, Word); experience with ERP systems, Freshdesk, Shopify and NetSuite. Knowledge of customer service principles and practices. Must be a strong customer advocate, willing to go the extra mile to ensure customer satisfaction. Ability to quickly assimilate and apply relevant product knowledge to solve customer challenges. Strong teamwork and interpersonal skills are required. Knowledge of Apple products and/or experience with mobile devices (smartphones, MacBooks and tablets) is preferred. Key Competencies: Ability to turn a customer issue into a win-win for the customer and the brand Strong verbal and written communication skills. Teamwork and interpersonal skills Skilled at managing escalated situations and determining appropriate actions and exceptions. Organizational skills Attention to detail. Ability to identify root cause of issues, think and react quickly and possess sound judgment to determine the appropriate approach or action to take. Ability to prioritize multiple tasks quickly, calmly and accurately in a fast-paced environment. Ability to work independently with minimal supervision yet participate as a team member with a willingness to help as needed. Initiative Resilience Sense of urgency

Mayo 30 2025 en Tijuana