Customer Service Team Lead (Pacifico, Tijuana)

We are looking for a dedicated and driven Customer Service Team Lead who is committed to excellence in customer service and operational performance. If you are passionate about leading teams, solving problems, and building lasting customer relationships, we invite you to apply for this exciting opportunity.

Key responsibilities include:

• Provide coaching and feedback to team members, supporting their development through the performance leadership process.
• Plan, assign, and direct work, including evaluating employee performance, rewarding, and disciplining as necessary.
• Following Brady's guiding values and principles.
• Actively contributing to continuous improvement initiatives alongside team members.
• Maintaining a focus on high delivery performance and cost efficiency.
• Follow up on escalated cases from sales, customers, and other internal or external departments.
• Assist in developing and delivering training within the department as required.
• Conduct monthly Silent Service Observation audits to assess performance.
• Build and nurture successful relationships with customers, distributors, and customer service teams, resulting in increased sales and customer loyalty.
• Participate in the hiring, training, and performance management of team members.
• Plan, assign, and direct work, including evaluating employee performance, rewarding, and disciplining as necessary.
• Manage projects that contribute to department and division service goals.
• Ensure timely completion of all required paperwork and reports.
• Assume the duties and responsibilities of the Customer Service Supervisor in their absence.
• Handling customer orders and delivering outstanding service.