Order Management Representative (Pacifico, Tijuana)
Responsibilities: · Handles each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction. · Through training and other learning opportunities, maintain a working knowledge and sufficient technical knowledge for all products of the division, and major product lines for other divisions to properly advise customers · Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions · Develops relationships with customers and uses product and process knowledge to provide an unrivaled customer experience · Understands and contributes to company goals, missions, and philosophies as expressed by the customer service manager · Contributes ideas, decision-making skills and good judgment to achieve objectives · Objectively resolves customer inquiries and complaints from multiple channels effectively with moderate supervision · Customer Support Representative must become proficient in basic Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization · Provides customers product and service information and identifies application solutions to maintain revenue streams from customer relationships · Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort · Identifies and initiates problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated actions for all open customer issues · Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals · Initiates process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals
Abril 29 2025 en Tijuana
