Order Management Associate (Pacifico, Tijuana)

·      Provides new and existing customers with the best possible service in relation to customer inquiry classification and clarification duties. Thoroughly reviews incoming faxed or emailed requests for key information. Other responsibilities as assigned.

• High School diploma or equivalent.
• 1 year of job-related experience.
• Bilingual in English & Spanish, 90% written, 95% spoken. 
• Good verbal and written communication skills.
• Basic computer skills
• Understands customer preference needs and concerns.
• Previous experience following standard work procedures with a moderate degree of supervision.
• Ability to identify a problem and or issue, and be able to escalate to the manager when needed.
• Time management and prioritization, timely follow skills.
• Strong attention to detail in a highly dynamic and changing environment.
• Build relationships and collaboration with other departments, team player, willing to share job knowledge.
• Demonstrates the ability to listen to others and integrate alternate points of views in resolving an issue.
• Receptive to coaching and constructive feedback.
• Identifies problems and root causes for solutions.
• Experience with Google applications.
• Manufacturing environment experience